Product Manager responsible for CIAM strategies, delivering secure customer identity solutions at IDEXX. Collaborating with cross-functional teams for operational stability and security maturation.
Responsibilities
Own and balance the CIAM product roadmap across operational stability, enterprise initiatives, and longer-term security and capability maturation aligned with enterprise CIAM strategy
Define product vision, goals, and success metrics for CIAM as a shared platform capability
Prioritize initiatives based on customer impact, business value, and delivery feasibility
Translate CIAM architecture and strategy into epics, features, user stories, and acceptance criteria
Analyze and define end-to-end customer, administrator, and internal workflows related to authentication, access, and onboarding
Document functional and non-functional requirements, dependencies, and system interactions
Partner with UX and Product teams to deliver a cohesive customer identity experience across products
Define requirements for customer self-service, customer administrator workflows, and internal support processes
Act as the primary CIAM intake and prioritization point for enterprise initiatives that depend on CIAM
Assess CIAM capacity, sequencing risks, and operational impacts for enterprise initiatives, and proactively communicate constraints and tradeoffs to stakeholders
Coordinate CIAM delivery across multiple product, platform, and engineering teams
Manage dependencies, sequencing, and delivery risks across shared services and consuming applications
Facilitate alignment between Customer Experience, Product, Engineering, and Information Security stakeholders
Drive adoption of CIAM capabilities through standard integration patterns and documented best practices
Support product teams during CIAM onboarding and integration including active consultation, issue resolution, and post-integration stabilization
Partner with platform and operations teams on release planning and change management
Track and report on CIAM product metrics related to adoption, reliability, and customer experience
Requirements
6+ years of experience in Product Management, including ownership of platform or shared services products
Experience translating technical architectures into actionable product roadmaps and backlogs
Strong background in requirements gathering, workflow analysis, and systems thinking
Proven ability to coordinate delivery across multiple teams and stakeholders
Excellent communication skills with technical and non-technical audiences
Experience working with CIAM, IAM, or identity-adjacent platforms (preferred)
Familiarity with identity concepts such as SSO, MFA, federation, and role-based access (preferred)
Experience supporting SaaS platforms or enterprise shared services (preferred)
Experience working in regulated or high-availability environments (preferred)
Strong documentation and process-mapping skills (preferred)
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