Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Change Implementation Consultant managing complex projects for Wells Fargo in Global Payments & Liquidity. Coordinating implementations of the Payment Manager product and providing expertise in Treasury Management.
Responsibilities
- Serve as the Single Point of Coordination for the customer
- Lead complex implementation projects and coordinate the setup of the Payment Manager product and related services
- Develop business requirements, create/manage project plans and coordinate appropriate meetings
- Establish timelines and track ongoing projects to ensure successful delivery
- Provide subject matter expertise and recommendations on product best fit
- Work with key partners on project priority and scope
- Communicate status to project team and the customer
- Proactively identify and resolve problems/issues
- Ensure that project tasks are completed according to established timelines
- Collaborate and consult with peers, management, technology, and compliance to deliver an exceptional customer experience
- Remain flexible and adaptable to changing priorities, deadlines and new surroundings while meeting customer's needs
Requirements
- 2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of project management experience, additional implementation experience, or a combination of both
- 2+ years of Treasury Management experience in service or implementation
- Strong project management skills including the ability to handle multiple projects concurrently
- Electronic Commerce Services (ECS) products and implementations
- Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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