Key Account Manager managing physical music distribution through retail and e - commerce channels. Driving revenue growth and strategic sales initiatives in a hybrid work environment.
About the role
- Enterprise Account Manager at Wellfit managing mid-market accounts for enhancing operational support and revenue growth. Collaborating cross-functionally to streamline processes and improve client performance.
Responsibilities
- Serve as the primary operational contact and escalation point for mid-market enterprise practices.
- Oversee daily operational requests and ensure timely and accurate resolution across systems, billing, marketing, and reporting workflows.
- Maintain consistency, accuracy, and quality across all mid-market operational processes.
- Treat your assigned book of accounts as your own book of business, taking personal accountability for the health, retention, and revenue performance of each client.
- Lead end-to-end onboarding for mid-market offices, including system setup, training, and platform access.
- Conduct weekly, monthly, or quarterly meetings with mid-market clients depending on support needs and contractual expectations.
- Execute structured outreach programs designed to drive revenue growth within mid-market practices.
- Identify opportunities to expand product adoption through upselling and cross-selling across plan types, add-on services, or enhanced tiers.
Requirements
- 3 to 5 years of experience in operations, revenue operations, enterprise support, or related roles.
- Strong CRM experience supporting complex operational workflows.
- Proven ability to manage multiple stakeholders in fast-paced environments.
- Excellent communication, relationship-building, and organizational skills.
- Ability to analyze data, identify trends, and provide actionable insights.
- Understanding of revenue workflows within healthcare sales environments.
- Demonstrated ability to conduct proactive revenue conversations with business owners or practice leadership.
- Candidates with front-end dental operational experience such as office managers, regional managers, or directors of operations are strongly preferred.
- Experience supporting mid-market or multi-location business environments, including dental service organizations (DSOs) (preferred).
Benefits
- Competitive Compensation: Salary, bonus eligibility, and 401(k) matching.
- Comprehensive Benefits: Medical, dental, vision, and generous PTO.
- Hybrid Flexibility: 3 days per week in our Dallas office.
- Growth Opportunity: Join a profitable, scaling company building modern, AI-enabled infrastructure.
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