Responsible for billing and claims processing for healthcare provider. Ensuring accurate and timely claims management in compliance with company practices and standards.
About the role
- Customer Relationship Manager at MAPP managing operational customers and ensuring service delivery in the Managed+ portfolio. Focused on customer satisfaction, onboarding and operational evolution.
Responsibilities
- Managing some of our Managed+ customers, who require remote relationship management and occasional visits.
- Assisting the Regional Manager and the Head of Operations in all aspects of service delivery and site performance.
- Focus on occupier satisfaction and on-boarding.
- Maintaining service in the absence of the Regional Manager.
Requirements
- At least two years on the ground operational experience; be it within office management, wider hospitality, or customer facing roles.
- Highly personable and friendly
- Ability to spot opportunities to enhance customer services, and occupier satisfaction
- Experience with daily supplier relationships
- Customer requests and ticketing support
- Supporting aspects of the sales process across the portfolio
- Assist RE-DEFINED's Operational evolution.
Benefits
- Two years on the ground sales experience is desirable, be it within a flexible workspace (a coworking centre), multi-let business space, commercial property broker/agency
- Exceptional interpersonal skills (as the role will interact with many functions of RE-DEFINED, MAPP, Clients and most importantly prospective and current occupiers)
- Some sales experience
- Understanding of the local flex market throughout the UK
- Relationship builder
- Some Facilities & Building Management knowledge
- Detail orientated and organised
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