As a Regional Key Account Manager, you will manage business development in the Healthcare sector across Europe for CEVA Logistics. This role involves client relationship management and strategic account planning.
About the role
- Customer Relationship Manager at MAPP managing operational customers and ensuring service delivery in the Managed+ portfolio. Focused on customer satisfaction, onboarding and operational evolution.
Responsibilities
- Managing some of our Managed+ customers, who require remote relationship management and occasional visits.
- Assisting the Regional Manager and the Head of Operations in all aspects of service delivery and site performance.
- Focus on occupier satisfaction and on-boarding.
- Maintaining service in the absence of the Regional Manager.
Requirements
- At least two years on the ground operational experience; be it within office management, wider hospitality, or customer facing roles.
- Highly personable and friendly
- Ability to spot opportunities to enhance customer services, and occupier satisfaction
- Experience with daily supplier relationships
- Customer requests and ticketing support
- Supporting aspects of the sales process across the portfolio
- Assist RE-DEFINED's Operational evolution.
Benefits
- Two years on the ground sales experience is desirable, be it within a flexible workspace (a coworking centre), multi-let business space, commercial property broker/agency
- Exceptional interpersonal skills (as the role will interact with many functions of RE-DEFINED, MAPP, Clients and most importantly prospective and current occupiers)
- Some sales experience
- Understanding of the local flex market throughout the UK
- Relationship builder
- Some Facilities & Building Management knowledge
- Detail orientated and organised
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