Customer Relationship Manager at MAPP managing operational customers and ensuring service delivery in the Managed+ portfolio. Focused on customer satisfaction, onboarding and operational evolution.
Responsibilities
Managing some of our Managed+ customers, who require remote relationship management and occasional visits.
Assisting the Regional Manager and the Head of Operations in all aspects of service delivery and site performance.
Focus on occupier satisfaction and on-boarding.
Maintaining service in the absence of the Regional Manager.
Requirements
At least two years on the ground operational experience; be it within office management, wider hospitality, or customer facing roles.
Highly personable and friendly
Ability to spot opportunities to enhance customer services, and occupier satisfaction
Experience with daily supplier relationships
Customer requests and ticketing support
Supporting aspects of the sales process across the portfolio
Assist RE-DEFINED's Operational evolution.
Benefits
Two years on the ground sales experience is desirable, be it within a flexible workspace (a coworking centre), multi-let business space, commercial property broker/agency
Exceptional interpersonal skills (as the role will interact with many functions of RE-DEFINED, MAPP, Clients and most importantly prospective and current occupiers)
Some sales experience
Understanding of the local flex market throughout the UK
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