Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- IT Support Engineer providing 1st & 2nd level technical support in the medical field. Responsible for hardware and software maintenance, analysis, troubleshooting in medical practices.
Responsibilities
- Provide technical support to medical practices at 1st and 2nd level (telephone/remote)
- Analyze and resolve faults in IT systems and practice management software (especially T2med)
- Install and maintain hardware, networks, and medical devices
- Support implementation of IT security concepts and data protection policies
- Document work in the ticketing system and work closely with field service technicians
- Occasionally perform small on-site service visits at customer locations
Requirements
- Completed vocational training in IT (e.g., IT Specialist – System Integration) or equivalent qualification
- Experience in technical support, ideally in a medical/healthcare environment
- Solid knowledge of Windows domains (Active Directory), networking (VLANs, firewalls, port forwarding) and IT security
- Experience with macOS, Linux and virtualization (Hyper-V, Proxmox) is a plus
- Strong technical understanding and experience documenting work in a ticketing system
- Strong communication skills; highly customer-focused and a team player
- Strong organizational skills; able to work independently and goal-oriented
- Valid driver's license (Class B / car)
- Good German language skills, both written and spoken
Benefits
- Health benefits program: participation in physical and mental health programs and a health allowance of €900
- Above-average pay and attractive performance incentives
- Team events and a strong team culture: regular opportunities for collaboration and team-building
- Varied work environment: part of a growing company with over 1,000 clients
- Modern workplace: open-space concept, ergonomic workstations, multi-monitor setups, laptop and smartphone
- Excellent access to the A1 motorway and free parking
- Company bike (JobRad), extra vacation days, free drinks, table football, table tennis and a garden with barbecue area
- You will be part of the W&B team from day one, receive a welcome day and a mentor to support your individualized onboarding plan
- Entrepreneurial freedom: take responsibility and actively contribute your ideas
- We offer regular training and development reviews to advance your career plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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