Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Senior Manager in Customer Experience and Business Development at international consulting firm Wavestone. Focusing on strategic development and C-Level client relationships.
Responsibilities
- Build long-term customer relationships and manage and strategically develop existing key accounts, with a strong focus on C-level stakeholders.
- Actively pursue new business opportunities, follow up on leads and contribute to revenue growth.
- Represent our business unit internally and externally, e.g., through workshops, presentations and participation in industry conferences and events.
- Track trends in relevant sectors, monitor target markets proactively and foster an entrepreneurial growth culture.
- As an experienced (Senior) Manager, you will also advise our clients on Customer Experience, Customer Journey, touchpoint management, omnichannel sales and digital marketing.
Requirements
- Several years of professional experience in management consulting with an industry focus such as Life Sciences, Industrial, Transport & Logistics, Public Authorities & International Institutions, Energy, or Financial Services.
- Proven sales expertise, an extensive client network and experience with tendering and proposal processes.
- Deep expertise in digital customer topics.
- Forward-looking mindset and experience leading, coaching and developing distributed or virtual teams.
- Fluent German and English language skills.
- Willingness to travel for client engagements and consulting projects within the DACH region.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and daily work.
- Our Academy offers a wide range of training, including language and certification courses, individual coaching and targeted leadership programs.
- Thanks to our Mobile Work Policy you can work conveniently from home or from one of our offices in Germany.
- With “Mobile Work Abroad” you can work up to 50 days per year from EU countries (as well as the UK, Norway, Iceland, Liechtenstein and Switzerland).
- In addition, you receive 30 days of annual leave, extra days off for special family circumstances and various sabbatical options.
- We provide a fixed monthly mobility allowance so you can travel flexibly and sustainably—privately or for work—with a clear focus on eco-friendly transport.
- Valuable company culture: our values Responsible, Energetic and Together are central to our everyday work.
- We offer fair and attractive compensation consisting of a fixed and a performance-based component.
- We regularly benchmark our salaries against the market using external studies — always with attention to gender-equal pay.
- You will also receive monetary benefits such as EGYM Wellpass and exclusive corporate shopping discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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