Client Experience Specialist providing exceptional operational support for Fidelity's critical clients. Bilingual position requiring expertise in mutual funds and customer relations.
About the role
- (Senior) CRM Consultant at Wavestone developing Customer Excellence strategies for clients in insurance and energy sectors. Responsibilities include software selection and operationalization of customer-focused strategies.
Responsibilities
- Development and operationalization of future-proof Customer Excellence strategies and functional concepts.
- Evaluation and selection of suitable Customer Excellence software in collaboration with our clients.
- Close collaboration with clients in the insurance and energy sectors.
- Analysis of requirements in marketing, sales, and service.
- Specification of functional and technical requirements for software evaluations and implementations in customer management.
- Design of customer-centric omnichannel strategies and the use of modern technologies to increase efficiency.
Requirements
- Relevant professional experience in a consulting firm or as an in-house consultant at a financial services provider, ideally with a focus on customer management.
- Experience leading and delivering strategic, organizational, functional, or technical projects — preferably in the insurance context.
- Strong analytical and conceptual skills and enthusiasm for innovative topics such as Customer Experience, Digital Lead Management, Customer Analytics, hyper-personalization, and Churn Management.
- Technical affinity, particularly for customer management software.
- Enjoy developing new topics and pitching them to prospective clients.
- Successfully completed university degree.
- Willingness to travel.
- Fluent German and English language skills and strong communication abilities.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support both for your long-term development and in daily business.
- In our Academy you will find a wide range of training options such as bootcamps, language and certification courses, and individual coaching.
- With our flexible career model and Fluid Company approach, you decide where and how quickly you want to progress.
- For a good work-life balance, we try to offer all our positions also on a part-time basis whenever possible.
- Thanks to our Mobile Work Policy, you can comfortably work from home or from one of our seven offices in Germany.
- With “Mobile Work Abroad” you can work up to 50 days a year from the EU (as well as UK, NOR, ISL, LIE, CHE).
- 30 days of annual leave, additional days for special family circumstances, and various sabbatical options.
- Thanks to a fixed monthly mobility budget, you can travel flexibly and eco-consciously.
- From the role of Manager / Managing Consultant onward, an electric vehicle is available as an alternative.
- Our values — responsible, energetic, and collaborative — are central to our everyday work.
- Occasional employee surveys via Great Place To Work.
- Fair and attractive salaries, consisting of a fixed and a performance-based component.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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