Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Manage and lead the Speaker Network at WaterAid, overseeing educational initiatives and volunteer engagements to promote WASH awareness. Responsibilities include training, resource development, and strategic planning.
Responsibilities
- Manage the day-to-day running of the Speaker Network and volunteer Speakers and overseeing Administrators who coordinate and process Speaker requests.
- Lead and manage the Speaker Network, recruiting volunteers and training them to deliver high-quality talks and workshops.
- Develop, deliver, and maintain educational resources, including Key Stage WASH curriculum materials, ensuring best practice in language, design, and child-friendly visuals.
- Manage operational processes and systems, embedding best practice in volunteer management, GDPR compliance, and safeguarding.
- Monitor performance, manage budgets and KPIs, and contribute to reporting, evaluation, and future planning.
- Lead on strategic initiatives, contributing to the development of a unified volunteer stewardship journey across WaterAid.
Requirements
- 5+ years’ experience recruiting, developing, and managing volunteers, ideally in education or community engagement.
- Strong knowledge of GDPR, safeguarding, and volunteer best practice.
- A natural ability to inspire, motivate, and support volunteers to deliver high-quality talks and workshops.
- Experience developing and delivering training and/or educational resources.
- Strong organisational, planning, and evaluation skills, including monitoring, reporting, and process improvement.
- Proven ability to build and maintain relationships at all levels.
- Experience managing Key Stage educational resources and/or working with freelance educators or writers.
- Understanding of WASH programmes, policy, and campaigning.
- Ability to identify practical opportunities to strengthen the Speaker Network and increase volunteer engagement.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
- Three additional days of annual leave around Christmas and New Year
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