Hybrid Senior Relationship Manager – MFI

at Water.org

• Job title: Senior Relationship Manager – MFI
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New Delhi, India

About the role

• Senior Relationship Manager at Water.org facilitating partnerships between financial institutions and water services. Driving impact through relationship management and business development strategies.

Responsibilities

• **Internal Job title: Senior Partnership Account Manager**
• **About Water.org **
• 1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible, and cost-effective because we believe that water is the way to empower a bright future that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 30 years, we’ve been providing women hope, children health and families a bright future.
• Join us as a** Senior Relationship Manager- MFI ** and be part of a mission that transforms lives. At Water.org, you’ll work at the intersection of financial inclusion and social impact—partnering with MFIs and banks to unlock affordable financing for water and sanitation. The Senior Relationship Manager – MFI leads the success of our microfinance and banking partnerships—driving performance, delivering on shared priorities, and unlocking impact. You’ll act as a trusted advisor and problem-solver, helping partners design and implement programs that bring Water.org’s value to life. If you thrive on relationship-building and turning strategy into results, this role is for you.
• **What You’ll do **
• **Account Management **
• Serves as the primary contact and advisor for assigned partnership accounts, ensuring a high level of customer satisfaction and retention.  Ensures integrity of data used to drive decisions and verify outcomes of programs.   Owns execution of partner-facing service delivery and related projects, and nurtures relationships to maximize successful performance.
• **Business Development  **
• Maintains and grows relationships with partners’ key decision makers within the assigned portfolio and/or geography to support the business line’s growth strategy and pipeline of potential partners interested in Water.org’s products and services. As applicable, lead the design of partnership and interventions within the assigned portfolio and contribute to new proposals and concept notes for new philanthropic funding.
• **Business Metrics + Reporting  **
• Provides timely and accurate reporting and analysis of account performance and related business metrics, including execution progress and forecast for impact plans and funding utilization to relevant business partners.
• **Information + Business Advice **
• Serves as subject matter expert on strategic account management principles and tactics and/or partnership/program design. May participate in cross-functional workgroups, projects, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view.
• **Why Water.org?  **
• At Water.org, we’re dedicated to breaking barriers to safe water access for everyone, everywhere. When you join us, you’ll be part of a purpose-driven team committed to sustainability, diversity, and making a lasting impact. We offer growth opportunities, a collaborative culture, and the chance to drive global change.
• Discover what makes Water.org a great place to work

Requirements

• ** What Makes you a great fit **
• Bachelor’s degree or equivalent relevant professional experience.
• At least 7 years of relationship management experience, with a strong preference for backgrounds in: Microfinance institutions (MFIs), Banking institutions, NBFCs and/or MSME finance.
• Water and sanitation financing
• Demonstrated success in expanding/scaling business partnerships, or business contracts.
• Strong relationship-building, communication, and advisory skills.
• Proficiency in written and spoken English.
• **Travel Requirement **
• Up to 25% of domestic and international travel

Benefits

• **Salary/Benefits   **
• This position offers country-specific benefits and market-based, competitive salary as well as periodic review for merit and incentive pay based on organizational and personal achievement.
• **Being authorized to work in the country posted is a precondition of employment. **
• **Type and Estimated Length of Employment:   **
• Indefinite
• *Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law.  We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply*. . Water.org participates in E-Verify.