Manage, maintain and grow the relationship with the client and key stakeholders
Have a positive impact on projects, teams and clients by providing direction and a vision to follow
Maintain a superior relationship with all departments in the agency, understand the strategic goals of the account and communicate them to the agency team
Manage and mentor junior staff members
Communicate with senior leadership about account status while proactively finding solutions to issues that may arise.
Manage high-volume content pipelines across multiple accounts and platforms.
Juggle overlapping deadlines and shifting priorities in fast-paced environments.
Implement strong organisational systems to track content workflows, reviews, and stakeholder approvals.
Align cross-functional teams to deliver on time without sacrificing quality.
Lead simultaneous campaigns while maintaining strategic oversight and executional detail.
Make quick decisions and pivoting strategies to meet changing client or market demands.
Identify bottlenecks and optimise processes for scalable content production.
Keep calm under pressure and thrive in a deadline-driven environment with competing priorities.
Communicate confidently and keep clients and internal teams aligned through complexity.
Requirements
6+ years’ experience in digital/social account management
Experience implementing social media, digital and integrated marketing campaigns
Natural leadership abilities
Excellent communication skills: persuasive, strategic, proactive, diplomatic
Experience managing and mentoring teams
A demonstrated passion for and superb understanding of the social media landscape
A deep understanding of relevant social ad operations and optimisation
Uncanny attention to detail
Rockstar presentation skills
Commitment to excellence — working nonstandard hours when necessary, anticipating issues and communicating with diplomacy, identifying emerging platforms and trends to drive innovation
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