Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
About the role
- Provide support and troubleshooting for physical payment terminals
- Diagnose and resolve technical issues related to payment processing
- Manage support requests, resolutions and customer interactions in a ticketing system
- Conduct training for customers and staff on the proper use and maintenance of payment terminals
- Work closely with internal teams and external vendors to ensure the smooth operation of payment terminals
- Support junior support staff
Requirements
- Degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
- Minimum 2 years of experience in technical support, particularly related to payment processing systems or point-of-sale (POS) technology
- Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols
- Strong verbal and written communication skills and interpersonal abilities; ability to convey technical information to non-technical users in English and German (French is an advantage)
- Strong analytical and problem-solving skills, using data logs for decision-making
Benefits
- Modern and secure work environment in the heart of Winterthur with opportunities for personal development
- Part of an agile, young team
- 4 weeks of remote working per year
- Free coffee, tea and soft drinks
- Team events and regular social activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
BT
Blue TechnologyLevel 3 Support Analyst
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
TG
Ten Lifestyle GroupJunior Support Engineer
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.
CY
Customer Experience Agent providing technical support to users via multiple channels. Collaborating with teams and managing customer interactions for improved satisfaction and reduced churn risk.
GI
Groupe InterwayLevel 2 IT Support Technician
Technicien support informatique N2 at ESDI, assisting users and managing technical issues. Supporting clients by providing solutions and managing IT services.
SO
SophosIT Support Engineer
IT Support Engineer ensuring effective IT support for over 5,000 users within the organization. Focusing on hardware, software troubleshooting, adhering to regulatory controls and maintaining customer satisfaction.
SA
SartoriusSoftware Support Engineer
Software Support & Development Engineer delivering high - quality technical support and innovative software solutions for the pharmaceutical and biotech industry. Engaging customers, resolving issues, and driving product quality improvements.
SO
Technical Support Analyst providing first - level technical support to clients in Campo Grande, Brazil. Focused on problem - solving related to software applications used by customers.