Third-Party Operations and Delivery Lead managing global third-party relationships at Swiss Re. Driving operational excellence and strategic direction in third-party management across the enterprise.
Responsibilities
Lead the global TPM operations team providing strategic direction, coaching, and development to team members
Lead operational delivery of TPM services across the third-party lifecycle
Manage service quality by establishing metrics, tracking SLA/KPI performance
Manage stakeholder relationships and maintain effective partnering models
Ensure data quality by overseeing completeness of third-party information
Drive risk monitoring and analysis of third-party risks
Oversee workflow management by triaging incoming requests
Lead continuous improvement by identifying process inefficiencies
Execute automation opportunities to improve efficiency
Support resilience initiatives including scenario-based testing
Provide project management for the TPM Ops and Delivery portfolio
Monitor industry trends in third-party management
Requirements
Over 5 years of experience in business operations, third-party oversight, or compliance functions within financial services
Extensive experience in third-party risk management or operational risk management
Proven leadership experience in managing global and cross-functional teams
Strong analytical and problem-solving skills with a customer-oriented approach to service delivery
Master's Degree, preferably in business, with excellent English language skills
Benefits
Hybrid work model with expectation of being in the office at least three days per week
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