Documentation Administrator managing Sales Office documentation in Cluj-Napoca for effective customer requirement fulfillment. Acting as SPOC for all documentation-related matters to support multiple departments.
Responsibilities
Manage all Sales Office documentation and ensure customer requirements are met accurately and on schedule.
Act as the single point of contact (SPOC) for all documentation matters.
Oversee the process from initiation through to closure and post-delivery.
Ensure all requested documents are properly stored, easily accessible, and released appropriately.
Review blueprints, drawings, and engineering files to support manufacturing and other departments.
Develop and maintain Emerson documentation standards, including layout and content.
Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.
Create Documentation Dossiers per user requirements for MRO and service orders.
Collect, organize, and perform quality control on electronic documentation from various sources.
Produce and deliver approval and final documentation in required formats ensuring high presentation standards.
Update ERP systems with documentation status and maintain alignment with business requirements.
Collaborate closely with internal teams to align documentation with customer and factory orders.
Act as escalation point for documentation execution issues and support dispute management with Order Management.
Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products and documentation tools.
Requirements
University degree
Strong verbal and written communication skills in English
Good level of using Microsoft Office package
Strong organizational skills and a continuous drive to expand knowledge and learn new concepts
Quality/document control experience (preferred)
Administration experience (preferred)
Benefits
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.
We foster an environment that encourages innovation, collaboration, and diverse perspectives.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.
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Manage Sales Office documentation and ensure customer requirements are met in Cluj - Napoca office. Act as SPOC for all documentation matters, ensuring accuracy and timely delivery to customers.