Hybrid Manager, Customer Standards & Training

at Vueling Airlines

• Job title: Manager, Customer Standards & Training
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Viladecans, Spain

About the role

• Manager Customer Standards & Training overseeing customer service standards at Vueling. Designing and delivering training for high-quality customer experience across all touchpoints.

Responsibilities

• Manage, control, and maintain customer standards across all touchpoints of the customer journey.
• Design, develop, and deliver customer experience training for all customer-facing teams.
• Ensure customer standards remain relevant, consistent, and effectively maintained throughout the entire customer journey.
• Maintain a clear and measurable framework that drives consistency and operational alignment in customer interactions.
• Enhance service quality by objectively measuring customer experience performance, identifying gaps, and implementing targeted improvements.

Requirements

• Bachelor’s degree in Business, Hospitality, Human Resources, Aviation Management, or a related field.
• A minimum of 3–5 years of experience in customer experience management, training and development, or service quality assurance.
• Proven experience in leading and managing teams of specialists.
• Managing Multi-Stakeholder Engagement.
• Designing and Delivering Large-Scale Training Programmes, with proven ability to create and implement customer service training courses.
• English – C1 (Advanced proficiency).
• Spanish – C1 (Advanced proficiency).

Benefits

• Vueling Flex: adjust benefits each year to your personal and family situation – Health insurance, training, transportation and much more.
• Flight benefits: Booking benefit flights as soon as joining us.
• Variable compensation: According to your role, company and individual performance.
• Make it Healthy: Our programme focuses on our team and our well-being! It includes: Gym, Nutrition, Physiotherapy, Acupuncture, Psychology support, Medical service, etc.
• Vueling Discounts: Access to our discount platform with more than 400 offers in different categories such as travel, shopping, training, and many more!