Técnico de Suporte TI providing technical support for equipment management and system updates at GOL Linhas Aéreas. Collaborating on technology rollouts across various locations.
About the role
- Technicien Support Clipper responsible for remote customer support and functional assistance for internal teams. Ensuring client satisfaction and quality service delivery.
Responsibilities
- Provide remote assistance to our customers
- Deliver functional support at levels 1 and 2
- Ensure high-quality handling of requests
- Understand the needs of internal teams
- Propose functional solutions
Requirements
- Two-year post-secondary diploma (Bac+2) or equivalent
- Experience in user support
- Solid basic IT knowledge (access rights, networking, remote desktop, basic understanding of IP addresses)
- Proficiency in English
Benefits
- Remote customer support
- Collaboration with internal teams
- Contribution to the knowledge base
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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