Technical Customer Support Specialist at Plusgrade providing solutions for customers in travel tech. Collaborating with teams to enhance customer journeys and streamline technical support processes.
About the role
- Support Engineer providing 2nd Level support for IT solutions at perinova. Focused on Client Management, O365, M365, and user assistance in a hybrid work environment.
Responsibilities
- 2nd and 3rd level support in client management (O365, M365, Azure AD, etc.)
- Administration and support of clients/end users
- Direct contact with end users at the service desk at customer sites in southern Germany
- Use of a ticketing system and documentation of activities within the ticketing system
- Installation and configuration of hardware and software components
- Analysis and resolution of incidents/issues
Requirements
- Successfully completed vocational training as an IT specialist (m/f/d) or career changers (m/f/d) with relevant experience and motivation
- Practical experience in IT support (First and Second Level)
- Experience in customer support, telephone support, or user helpdesk
- Confident use of ticketing systems such as Jira, ServiceNow, Helpline
- Good German skills (spoken and written), ideally also good English skills
- Open and friendly demeanor
- Strong technical and analytical skills
- Communicative team player
Benefits
- Attractive fixed salary plus performance-related bonuses
- Modern working environment and digital tools
- Thorough onboarding and continuous training
- Flat hierarchies and an open working atmosphere
- Company health insurance covering various supplementary benefits
- Company pension plan
- Access to over 6,000 gyms, swimming pools, climbing halls and more
- Company bike leasing (JobRad)
- Access to corporate benefits: a shopping platform with attractive discounts from well-known brands
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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