Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
About the role
- Technical Support Engineer providing support and tech solutions at HALOS, a security technology company. Engaging with customers to solve technical issues and manage systems efficiently.
Responsibilities
- Diagnose, troubleshoot, and repair technical faults.
- Communicate clearly with customers to identify the root cause of issues.
- Provide timely, accurate, and professional feedback to customers.
- Log, track, and manage incidents using a ticketing system.
- Provision and configure devices for new and existing customers.
- Test new software and firmware releases.
- Deliver technical support via phone and email.
- Prioritise and manage multiple tasks and projects simultaneously.
- Escalate complex issues to 2nd and 3rd line support when required.
- Operate effectively in a fast-moving, customer-focused environment.
Requirements
- Required:
- Degree in Computing or related (e.g. Computer Science, CIT).
- 1+ years’ experience working in an IT environment.
- Strong experience with multiple operating systems, including Windows and macOS.
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting abilities.
- Desirable:
- Experience with scripting languages such as Batch or Shell.
- Basic knowledge of Linux.
- Previous experience in technical support, desktop support, or a similar role.
- Experience creating or editing batch and shell script files.
- Exposure to regression testing practices.
- Familiarity with at least one programming language (e.g. Java or Python).
Benefits
- Generous Annual Leave Allowance
- Competitive salary and commission/bonus package
- Learning and Development opportunities
- Private Health Insurance
- Cycle to work scheme
- Home & Tech scheme
- Regular company events and social initiatives
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