Técnico de Suporte TI providing technical support for equipment management and system updates at GOL Linhas Aéreas. Collaborating on technology rollouts across various locations.
About the role
- Customer Success Engineer providing expert technical support for Coralogix's observability platform. Ensuring customer satisfaction and successful adoption of services with ownership of support cases.
Responsibilities
- Serve as our customers’ single point of contact for any tech-related matters
- End to End ownership of customer support case from opening until closure ensuring customer satisfaction
- Establish relationships and engage with technical counterparts to drive product adoption and expansion
- Train and coach customers to a successful onboarding process and ongoing usage
- Advocate internally for customer needs – be the technical voice of the customer within Coralogix
- Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
Requirements
- 3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
- BA/BSc degree in Computer Science or equivalent experience
- Excellent customer-facing skills
- Excellent communication skills in English
- Motivation to learn new skills and technologies
- Great interpersonal and communication skills
- Proven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG Advantage
- Hands-on experience in Regular Expressions - BIG Advantage
- Background in AWS, Docker, Kubernetes, Networking - an advantage
- Scripting skills in one of the following: Python, Perl, Ruby - an advantage
- Experience in SAAS B2B software companies - an advantage
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Engineer providing hands - on support for end - user technology in New York. Troubleshooting hardware, software, and connectivity issues while maintaining a strong customer service focus.
Support Engineer helping Replit customers with technical issues via support tickets. Collaborating with the Support team and maintaining the Knowledge Base while ensuring timely resolutions.
Technical Support Engineer providing support and tech solutions at HALOS, a security technology company. Engaging with customers to solve technical issues and manage systems efficiently.
Field Support Technician responsible for delivering world - class field support services for IT at Beth Israel Lahey Health. Handling tickets, customer support, and IT incidents with excellent service levels.
Support Engineer providing 2nd Level support for IT solutions at perinova. Focused on Client Management, O365, M365, and user assistance in a hybrid work environment.
Technical Support Specialist providing frontline customer assistance for technical inquiries and troubleshooting. Engaging with customers via phone, email, and chat to ensure satisfaction and resolve issues.
Technicien Support Clipper responsible for remote customer support and functional assistance for internal teams. Ensuring client satisfaction and quality service delivery.
IT Trader Support Analyst at Belmont Lavan Ltd performing first and second - line support for trading systems. Resolving technical issues and ensuring stability of trading operations.
Technical Support Analyst at Sonio providing exceptional customer support and improving user experience in prenatal screening. Collaborating with engineering and product teams to resolve technical challenges.