Technical Support Junior providing support in a dynamic startup focused on data products and machine learning. Responsible for resolving technical incidents and maintaining user infrastructure.
About the role
- Digital Automation Support Analyst providing first-line support for automation workflows at Vodafone. Collaborating with operational teams to maintain automation stability and resolve issues.
Responsibilities
- Act as the first point of contact for automation-related queries, resolving or escalating issues promptly.
- Support the smooth running of automation tools and scripts to minimise disruptions.
- Collaborate with operational teams to gather requirements, document processes, and identify automation opportunities.
- Assist in testing, deploying, and monitoring new and existing automation workflows to ensure they meet operational and quality standards.
- Maintain accurate documentation of automation assets, changes, and incident records.
- Contribute to user guides, training materials, and internal knowledge‑sharing sessions.
- Participate in process reviews and suggest improvements aligned with digital transformation objectives.
- Demonstrate continuous learning and adaptability to new automation tools and emerging technologies.
Requirements
- 7–8 years of experience supporting automation, scripting, or digital tooling.
- Proficiency in Python, including experience with libraries such as pexpect; familiarity with Bash, PowerShell, or Java is desirable.
- Experience in troubleshooting and resolving technical issues.
- Strong understanding of APIs, database management, and SQL.
- Knowledge of IP and transmission networking; Network+ or CCNA certification is advantageous.
- Exposure to DevOps or software engineering environments is beneficial.
- Analytical mindset with strong communication and collaboration skills.
- Ability to work 9 AM–5 PM UK hours.
- Degree or equivalent experience preferred.
Benefits
- Opportunities to contribute directly to automation-driven transformation.
- Exposure to modern tools, scripting languages, and network technologies.
- Collaborative work environment with opportunities to support cross-functional teams.
- Experience in large-scale digital operations within a global telecommunications environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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