Senior Technical Support Engineer at Sentry responsible for assisting developers and enhancing software usage. Engaging in real - time support and contributing to community channels.
About the role
- Forward Deployment Engineer leading customer onboarding, deployments, and support at CashFlo's B2B Payments Platform. Combining technical depth with customer interaction for enterprise success.
Responsibilities
- Own end-to-end deployment of the CashFlo platform for enterprise customers
- Configure integrations, workflows, and environment-specific setups
- Drive fast go-live and post-deployment stabilization
- Act as the primary technical point of contact for customers
- Understand customer business flows, data needs, and system constraints
- Translate requirements into clear technical inputs for Product and Engineering teams
- Handle L1/L2 production support for customer-reported issues
- Debug data, integration, performance, and infrastructure issues
- Understand and troubleshoot ETL pipelines and data workflows
- Share real-world customer feedback, gaps, and edge cases with Product teams
Requirements
- 4–8 years of experience in customer-facing technical roles
- Strong understanding of ETL pipelines and data workflows
- Experience working with AWS, GCP, or Azure cloud environments
- Knowledge of Java - SprintBoot/Python, Postgres is a must
- Familiarity with SQL, APIs, monitoring, and logging tools
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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