Senior Technical Support Engineer at Sentry responsible for assisting developers and enhancing software usage. Engaging in real - time support and contributing to community channels.
About the role
- Technical Support Engineer 2 solving system, application, and infrastructure problems for customers. Collaborating across teams to enhance automation and drive success with Perforce solutions.
Responsibilities
- Work with customers to solve system, application, and infrastructure problems
- Provide solutions that help customers deliver software faster and more reliably
- Collaborate closely with Professional Services, Sales, Engineering, and Product teams to drive customer success
- Be on the leading edge of automation trends and understand how companies approach automation
Requirements
- Bachelor's Degree in (CS/IT/Eng/ITSec) or equivalent experience
- 5+ years of experience & related education
- Highly proficient System Administration knowledge.
- Advanced understanding of software automation and DevOps systems.
- Awareness and understanding of related emerging technologies and practices.
- Excitement about working with the Puppet Enterprise and Open-Source community
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Applicants with Puppet Certification are a plus
- Excellent problem-solving, interpersonal and customer service skills
- Ability to work in a team environment and contribute ideas and improvements
- Strong written and verbal communication skills
- Organized, detail-oriented, and dedicated to quality work
- The role is based in the Perforce office in central Pune and requires a hybrid working pattern of three days per week, along with EMEA-hour coverage.
Benefits
- Professional development opportunities
- Hybrid working pattern of three days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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