Senior Technical Support Engineer at Sentry responsible for assisting developers and enhancing software usage. Engaging in real - time support and contributing to community channels.
About the role
- Technical Support Junior providing support in a dynamic startup focused on data products and machine learning. Responsible for resolving technical incidents and maintaining user infrastructure.
Responsibilities
- Provide technical support to internal users and configure new equipment.
- Resolve incidents and support tickets. Diagnose, repair, and replace PC equipment.
- Maintain communication with external vendors and suppliers.
- Create and maintain internal documentation of infrastructure and support procedures.
- Provide support to the infrastructure team on various tasks as required.
- Keep inventory stock up to date and coordinate logistics. Ensure the adoption of security policies.
Requirements
- Students of Technical Support, Infrastructure, or related degrees.
- +2 years of experience providing technical support in Windows, Linux and macOS environments.
- Experience and knowledge in notebook repair.
- Experience managing and administering Operating Systems: Windows, Windows Server (DC, AD, GPO, etc.), and Linux.
- Experience with VOIP telephony platforms.
- Technical English proficiency.
- Based in CABA/AMBA with availability to work on-site, Monday to Friday.
- We are looking for proactive candidates with a strong service mindset, eager to support internal users and with a strong team-oriented attitude.
- Experience with IT security best practices and normatives
Benefits
- 🌍 Remote-first culture – work from anywhere!
- 🚀 In-Company English Lessons.
- 💪 Wellhub or sports club stipend to stay active
- 🚀 AWS & Databricks certifications fully covered
- 🍕 Food credits via Pedidos Ya – because great work deserves great food.
- 🎂 Birthday off + an extra vacation week (Mutt Week! 🏖️)
- 🤝 Referral bonuses – help us grow the team & get rewarded!
- ✈️🏝️ Annual Mutters' Trip – an unforgettable getaway with the team!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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