Senior Technical Support Engineer at Sentry responsible for assisting developers and enhancing software usage. Engaging in real - time support and contributing to community channels.
About the role
- IT-Support Engineer handling technical support and issues for clients in a hybrid work environment. Assist with troubleshooting and configuring peripheral devices and Microsoft Office applications.
Responsibilities
- As the first point of contact for our customers, you will handle the intake of incidents and technical requests.
- You analyze and classify customer inquiries and document reports in our ticketing system.
- You take care of integrating and configuring printers, scanners, and other peripheral devices.
- Supporting Microsoft Office applications is also part of your responsibilities.
Requirements
- Completed vocational training or qualification in the IT field.
- Good knowledge of operating systems and core software administration, Windows Terminal Server, and Active Directory (Windows and Microsoft Office) is desirable.
- Ideally, experience in technical support.
- Experience working with a ticketing system is desirable.
- Independent, structured, and results-oriented working style within a team.
- Professional conduct with customers both on the phone and via email.
- Very good German language skills.
Benefits
- A close-knit team with friendly colleagues, flat hierarchies, and low bureaucracy.
- A vibrant, modern office with good transport links and parking.
- Access to the benefits and resources of a successful international group while maintaining a personal, local focus.
- Free drinks and snacks for a healthy start to the day or that extra cup of coffee in the morning.
- Deutschlandticket (regional public transport pass), childcare subsidies, E-Gym Wellpass, BusinessBike, or Givve (prepaid card with monthly credit).
- Employee events, vouchers, and discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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