Senior Technical Support Engineer at Sentry responsible for assisting developers and enhancing software usage. Engaging in real - time support and contributing to community channels.
About the role
- Deliver technical support for Honeywell's access and video products to customers in Europe, Middle-East, and Africa. Collaborate with teams to optimize solutions and problem-solving.
Responsibilities
- The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
- Manage and prioritize requests.
- On time resolution of complaints.
- Provide expertise on complex application issues.
- Work with a centralized Call Management database on a daily basis.
- Site & customer technical visits for product related activities.
- Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
- Build up a Knowledge Base of known applications and bug issues.
- Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
Requirements
- Engineering degree
- Fluent English mandatory
- Experience in support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- Be ready for weekend support (once a month full weekend)
Benefits
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Internship role assisting engineers on rail transport projects across North America. Seeking motivated college students to gain real - world construction industry experience.
Technical Support Specialist providing first and second level support in Spanish for Quality Digital's clients. Involves troubleshooting, call management, and system assistance in a hybrid work model.
User Support Engineer providing 1st - level support for PREEvision users in Germany since over 28 years. Focus on support rather than development for the architecture and review tool.
Technical Support Junior providing support in a dynamic startup focused on data products and machine learning. Responsible for resolving technical incidents and maintaining user infrastructure.
IT - Support Engineer handling technical support and issues for clients in a hybrid work environment. Assist with troubleshooting and configuring peripheral devices and Microsoft Office applications.
Senior Support Engineer managing Directory and Authentication Services solutions at Swiss Re. Working in a dynamic team on Active Directory and cloud automation engine.
Support Engineer role assisting customers with Cronofy’s scheduling products. Managing customer inquiries and troubleshooting technical issues collaboratively with internal teams.
Technical Support Agent handling incoming support calls for POS transactions and merchant services. Working in a hybrid role with flexible scheduling including weekends.
Forward Deployment Engineer leading customer onboarding, deployments, and support at CashFlo's B2B Payments Platform. Combining technical depth with customer interaction for enterprise success.