Product Support Engineer providing technical assistance at Skydio, an autonomous flight leader. Collaborate with teams to optimize support processes and tools.
About the role
- Deliver technical support for Honeywell's access and video products to customers in Europe, Middle-East, and Africa. Collaborate with teams to optimize solutions and problem-solving.
Responsibilities
- The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
- Manage and prioritize requests.
- On time resolution of complaints.
- Provide expertise on complex application issues.
- Work with a centralized Call Management database on a daily basis.
- Site & customer technical visits for product related activities.
- Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
- Build up a Knowledge Base of known applications and bug issues.
- Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
Requirements
- Engineering degree
- Fluent English mandatory
- Experience in support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- Be ready for weekend support (once a month full weekend)
Benefits
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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