Engineer for 2nd Line Operations at Vodafone managing OSS provisioning systems in a multi-vendor environment. Collaborating across teams to ensure service continuity and resolve complex incidents.
Responsibilities
Administer and optimise provisioning and monitoring platforms, as well as critical OSS applications.
Conduct advanced troubleshooting, root cause analysis, and implement lasting corrective actions.
Develop and maintain automated monitoring tools and incident detection systems.
Deliver process improvements, configuration management, and technical input for projects.
Provide technical guidance and mentorship to colleagues within the team.
Collaborate with third-party vendors for complex issue resolution.
Engage with technical teams, NOC engineers, and Service Delivery teams, applying ITIL-aligned practices for Incident, Problem, and Change Management.
Manage ticketing systems, escalation flows, and operational documentation.
Ensure proactive monitoring, reporting, and clear communication to maintain service levels.
Requirements
Skilled in creating and maintaining technical documentation and operational procedures.
Experienced with Linux OS, application/database administration, and telecom protocols.
Proficient in programming/scripting (e.g., Python, Bash).
Experienced with containerisation (Docker, Kubernetes) and virtualisation (VMware vSphere/ESX, Microsoft Azure).
Possessing advanced Oracle database knowledge and troubleshooting capabilities.
Familiar with automation and digitisation initiatives in network operations.
Fluent in English with strong communication and collaboration skills.
Educated to university level in Electronics, Telecommunications, IT, or Computer Science.
Minimum three years of experience in server/application operations and Linux/database environments.
Benefits
Hybrid way of working: 2 days per week/8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
MEAL TICKETS/PRIVATE PENSION/VACATION VOUCHERS/CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
23 days off
Special Paternal Program - 4 months of paid paternity leave
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