Create production - ready 2D drawings in CATIA from 3D models for engineering projects at Expleo. Collaborate effectively with design, manufacturing, and quality teams to ensure drawing accuracy and compliance.
About the role
- Senior Voice Engineer responsible for building scalable, automated voice experiences in Salesforce contact center platforms. Focused on supporting global operations and enhancing customer interactions.
Responsibilities
- Build and implement voice platform solutions aligned with the team's multi-year strategy for Salesforce Voice and Agentforce Voice
- Design global, multi-region telephony and routing architectures with built-in resiliency and failover
- Maintain and optimize scalable telephony infrastructure across Amazon Connect, PSTN carriers, Salesforce orgs, and routing engines
- Implement platform standards for routing, flows, observability, and automation established by the team
- Serve as a subject matter expert for complex telephony and Unified Routing implementations, providing technical guidance to stakeholders
- Lead large-scale transformation programs including region launches, customer zero deployments, and AI integrations
- Support reliability initiatives including SLA monitoring, proactive observability, and platform health reporting
- Lead root cause analysis for high-impact incidents and implement systemic prevention measures
- Mentor engineers and raise engineering standards through design reviews, documentation, and knowledge sharing
- Partner with global stakeholders including product teams, business units, and technical teams to deliver platform solutions, provide regular platform health updates, and stay current on product releases and cycles
- Participate in a rotating on-call schedule to support critical voice services and ensure platform uptime
Requirements
- A related technical degree required
- 5-7+ years in enterprise telephony engineering, CCaaS architecture, or voice platform implementation
- Strong hands-on experience with Salesforce Voice, Agentforce Voice, and Service Cloud Voice architectures
- Demonstrated expertise in Omni-Channel/Unified Routing design and capacity modeling
- Strong understanding of SIP, RTP, call flows, jitter, carrier integrations, and network protocols
- Proven experience designing and implementing multi-region, highly available telephony platforms
- Strong hands-on Salesforce Flow development and automation experience
- Experience leading incident reviews, post-mortems, and reliability engineering improvements
- Salesforce Admin certification, Advanced Admin, and Platform App Builder certifications required
- Excellent collaboration skills with ability to work across technical and business teams
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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