Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
VB
Hybrid Mid-Level Digital Processes Analyst, Power BI, Power Apps
Posted 3 months ago
About the role
- Analista Pleno de Processos Digitais at Fundação Telefônica Vivo optimizing financial processes and ensuring legal compliance. Working with dashboards, reports and internal controls management.
Responsibilities
- Support the coordination of requests related to legal services;
- Serve as an interface between the Foundation and suppliers, ensuring the quality and timeliness of deliverables;
- Evaluate, review and propose improvements to administrative, financial and legal processes;
- Contribute to the improvement of F&A (Finance & Administration) and Legal system tools and reports;
- Assist executives and staff in understanding processes and system tools;
- Monitor and propose improvements to indicators and control reports for financial, administrative and legal processes.
Requirements
- Mapping and redesign of administrative and financial processes (e.g., BPMN);
- Knowledge of continuous improvement methodologies (e.g., PDCA, Lean Office);
- Ability to propose and implement effective internal controls;
- Ability to develop interactive dashboards and analytical reports in Power BI;
- Skill in creating custom applications with Power Apps.
- Desired:
- Higher education in progress or completed is a plus.
Benefits
- Choose the ideal benefits for you and your dependents on a digital platform with various categories including Gym, Meal Allowance (VR), Food Voucher (VA), Pharmacy Assistance, Health Insurance, Dental Insurance and Life Insurance;
- Company mobile phone. Yes, a brand-new smartphone for you!
- Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
- An exclusive offer from Vivo with a special discount on landline, broadband, TV and apps;
- Eligible to receive an annual Bonus or PPR (Profit-Participation Program);
- Plan your future through a Private Pension Plan;
- Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
- Work in an environment that respects your personality, dress style and the way you are, allowing you to be authentic. #VemdeVocê
- Work remotely up to 2 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday (Day off);
- Participate in one of the largest corporate volunteer programs to help you make a difference in the world;
- Benefit from our Educational Development Program that offers partnerships with educational institutions with discounts; certifications and online courses;
- Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
- Access a range of initiatives to improve your physical, emotional and social health! We have #VivoBemEstar, which encourages our team to adopt healthy habits and a better quality of life. We provide employees with consultations with nutritionists, psychologists, social workers, telemedicine and much more!
- All our positions are open to people with disabilities and/or rehabilitated professionals. We have a culture that values diversity, differences and people's potential!
- #VivoDiversidade #VemPraVivo
Job title
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Experience level
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Degree requirement
Location requirements
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