Business Systems Analyst providing support for Fuel Management team at Westinghouse. Leading requirements workshops and documenting internal business partners' systems and needs.
VB
Hybrid Junior IT Production Analyst – Reserved for Candidates with Disabilities
Posted 3 months ago
About the role
- Junior IT Production Analyst providing operational support for critical information systems at Vivo, ensuring timely response to alarms and incident handling.
Responsibilities
- Provide 1st- and 2nd-line operational support for OCS systems, ensuring timely response to alarms, execution of procedures, incident logging, and support for routine activities under the supervision of more experienced analysts.
- Monitor alarms, dashboards, and health checks for mission-critical systems.
- Execute standard operating procedures (SOPs) for incident response.
- Perform basic technical analysis of logs and simple queries in databases (Oracle/MongoDB).
- Monitor batch process executions (Control-M), report and handle failures.
- Record incidents in the ITSM system and perform initial incident handling.
- Support change window executions: simple validations, checklists, and smoke tests.
- Contribute to continuous improvement and simple automations (shell scripts, Java, Perl, etc.).
- Document incidents and procedures.
Requirements
- Basic knowledge of Linux (commands, file analysis, process management).
- Basic SQL knowledge for simple queries.
- Basic networking knowledge (TCP/IP, ports, processes).
- Basic programming logic (shell scripting or a similar language).
- Preferred: familiarity with Java, Python, Perl, C++, Linux shell scripting, or concepts of distributed applications.
- Preferred: experience with monitoring tools.
- Undergraduate studies in IT or related fields in progress; degrees in Computer Science, Information Systems, or Engineering are a plus.
Benefits
- Choose the benefits that best suit you and your dependents via a digital platform offering categories such as gym, meal allowance (VR), food/grocery allowance (VA), pharmacy assistance, health insurance, dental care, and life insurance;
- Company mobile phone—yes, a brand-new smartphone for you!
- Unlimited voice and data plan—yes, unlimited! Vivo 5G is up to 10x faster!
- Exclusive Vivo offer with special discounts on landline, broadband, TV, and apps;
- Eligible to receive an annual bonus or PPR (profit-sharing program);
- Plan your future with a private pension plan;
- Have children? You may be eligible for a subsidy to help with school, daycare, or nanny expenses;
- Work in an environment that respects your personality, dress style, and individuality, where you can be authentic. #BeYourself
- Work remotely up to 3 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to help make a difference;
- Benefit from our Educational Development Program offering partner discounts with educational institutions, certifications, and online courses;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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