Analista de Infoproduto Digital Sr overseeing strategic planning and execution of digital product launches. Collaborating with product teams to ensure market fit and narrative strength.
About the role
- NOC Analyst providing technology support for Mainframe and Cloud Core Systems in a hybrid work environment. Collaborating with stakeholders and ensuring operational efficiency for diverse customers.
Responsibilities
- Monitor and submit customer mainframe batch processes
- Monitor and report on customer network and/or server outages
- Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
- Monitor customer communication via email or phone, escalating where appropriate
- Participate in customer bridge calls as needed
- Monitor and assist with server patching activities
- Incident triage, correlation, and escalation
- Create and enhance operational documentation including runbooks, processes and procedures
- Identify and recommend improvements that enhance the client experience
- Participate in automaton efforts leveraging advanced automation technologies
- Complete duties as assigned
Requirements
- Basic knowledge in desktop, server, and network operations
- Experience acting in a supporting role in an enterprise class IT operations environment
- Demonstrated ability to provide excellent customer service experiences
- Must have excellent oral and written communication skill
- Knowledge of mainframe, tape management, and batch operations
- Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers
- 1 year operational mainframe experience (preferred)
- 1 year customer service experience in the Information Technology Industry (preferred)
- 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli) (preferred)
- 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience (preferred)
- 1 year experience in desktop, server, and or network support (preferred)
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Job title
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