Service Delivery Manager responsible for training and supervising staff in program delivery at Clarifi. Collaborating with stakeholders to ensure exceptional client services and program impact.
VB
Hybrid Business Manager IV – Industry & Services Segment
Posted last month
About the role
- Business Manager developing client relationships with large corporations for Telecom sector. Focus on strategic growth and customer satisfaction, leveraging innovative solutions.
Responsibilities
- Manage client portfolios, analyzing the best strategy for the account plan;
- Develop strategies to drive new business, revenue and billing growth;
- Act as a consultative advisor to clients, conducting visits and identifying business opportunities and improvements;
- Monitor projects and interface with internal teams;
- Increase client satisfaction levels;
- Keep the company's management reports up to date;
- Ensure achievement of sales and revenue targets for the portfolio;
- Manage existing contracts, monitor renewals, amendments and expirations;
- Identify opportunities to develop new business and solutions for clients;
- Analyze and monitor market developments in the client’s operating segment;
- Follow up on account analysis, post-sale activities, and other requests;
- Conduct on-site visits and ensure an improved customer experience for the client portfolio with Vivo, establishing long-term relationships; engage at C-level;
- Work daily to ensure customer satisfaction and improve the customer experience with Vivo;
- Support CAR recovery, monitor the sales pipeline and other KPIs such as visits, pipeline, leads and others.
Requirements
- Experience with Telecom and IT products;
- Experience in account management — in-person direct sales model;
- Ability to develop relationships with the organization’s senior executives;
- Basic knowledge of financial analysis;
- University degree preferred;
- Advanced proficiency in English or Spanish desirable for managing global accounts.
Benefits
- Choose the ideal benefit for you and your dependents on a digital platform with various categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental care and life insurance;
- Corporate mobile phone — yes, a brand-new smartphone for you!
- Unlimited voice and data plan — yes, unlimited! On the best mobile network, even faster with Vivo 5G!
- An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual bonus or PPR (profit-sharing);
- Plan your future through a private pension plan;
- Have children? You will be eligible for a subsidy to help with school, daycare or nanny expenses;
- Work in an environment that respects your personality, dress style and who you are, where you can be authentic. #VemdeVocê
- Work remotely up to twice a week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday;
- Participate in one of the largest corporate volunteer programs to make a difference;
- Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses;
- Boost your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMinhaCarreira
- Benefit from a range of initiatives to improve your physical, emotional and social well-being. We have #VivoBemEstar, which encourages healthy habits and quality of life — offering consultations with nutritionists, psychologists, social services, telemedicine and more;
- All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade
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