Practice manager responsible for scheduling, patient flow, and team leadership at AGAPLESION BETHESDA KRANKENHAUS. Focus on optimizing care processes and supporting quality management initiatives.
About the role
- Technical Services Manager at Associated Packaging, Inc. managing a team of Service Technicians and ensuring excellent customer service and support.
Responsibilities
- Manage a team of Service Technicians.
- Provide excellent customer service experiences and maintain strong relations with manufacturers, suppliers, and sales representatives.
- Provide Technical Support to API Customers, Sales Partners, and Vendors.
- Lead monthly meetings with Service Technicians.
- Conduct Service calls as needed.
- Provide leadership to Service Technicians through product knowledge and service advice.
- Coordinate formal and informal training of Service Technicians.
- Maintain vendor relationships.
- Monitor and maintain spare parts inventory.
- Conduct performance reviews for Branch Service Technicians.
- Participate in interviews and the hiring process of new Service Technicians.
Requirements
- Minimum of 5 years of experience in managing service projects and service personnel.
- Minimum of an Associate Degree in related field preferred.
- Demonstrated leadership skills and ability to influence others effectively.
- Experience collaborating with all levels of the sales/service organization.
- Clear and concise verbal and written communication skills and strong presentation skills.
- Uses logic and data to solve difficult problems.
- Results driven with strong analysis skills and experience creating Excel reports & dashboards.
- Strong decision-making skills.
- Experience using Microsoft Office 365 products (Outlook, Word, Excel, PowerPoint, etc.).
- Exceptional customer service skills and ability to build business relationships.
- Proficient in computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
- Dependable transportation required, valid driver’s license and proof of insurance.
- Familiarity with scheduling and expediting the turnaround time on service calls.
- Analytical, problem solving, business analysis, and project management skills.
Benefits
- PTO
- Employee Assistance Programs
- 401k matching
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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