Technical Services Manager at Associated Packaging, Inc. managing a team of Service Technicians and ensuring excellent customer service and support.
About the role
- Assisting in delivering premium customer experiences in the Flagshipstore at Hamburg. Engaging with customers and overseeing service processes in a high-end retail environment.
Responsibilities
- Handling customer complaints with a focus on customer satisfaction and sustainable, long-term resolutions
- Monitoring and coordinating appointments and internal processes to ensure smooth operations
- Supporting customers throughout the entire customer lifecycle
- Responding to customer inquiries, information requests, and service issues across multiple communication channels
- Preparing quotations and providing professional after-sales support to promote long-term customer relationships
- Promoting team building and constructive collaboration within the team
- Ensuring and actively conveying the company's values in daily customer and employee interactions
Requirements
- Strong passion for people, a high level of service orientation, and enjoyment of advising, selling, and taking responsibility for revenue in premium retail
- Experience in upscale retail or a service environment, ideally with previous responsibility for store operations or team coordination
- Confident sense of style, empathy, and a good understanding of discerning premium clientele
- Interest in or initial experience with lighting design, interior design, or project-based customer consulting is a plus
- Ability to support store management, including staff leadership, onboarding, and ensuring service and brand standards
- Excellent German and English skills, both spoken and written
Benefits
- Work with a multi-award-winning design brand
- High-quality work environment in the flagship store with state-of-the-art lighting technology
- Attractive compensation including bonus
- An onboarding program
- Exclusive extras: JobRad (bike leasing), Wellpass, company pension scheme, and employee discounts for Occhio luminaires
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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