International Tender & Contracting Manager at Pfizer supporting tender execution with data - driven insights. Collaborating across functions to enhance operational efficiency in a hybrid work environment.
About the role
- Problem Manager ensuring operational reliability for Vivid’s financial app through incident management and structured support processes. Collaborating with teams to resolve complex production issues efficiently.
Responsibilities
- Act as incident commander for assigned incidents: coordinate resolution, communication, and timelines across teams
- Provide 3rd-line support by conducting deep-dive investigations for escalations requiring strong technical troubleshooting
- Maintain accurate records of problems and known errors, ensuring timely and high-quality root cause analyses (RCA)
- Translate RCAs into actionable remediation tasks, agree priorities with stakeholders and track execution through to verification
- Improve monitoring and alerting: tune Grafana/Kibana/Sentry signals and PagerDuty routing to reduce alert fatigue and catch regressions earlier
- Create and maintain operational runbooks and known-issues articles to improve support and incident response speed
Requirements
- 1+ year experience in incident management, production support, or tech support
- Comfortable working in Jira-based workflows, with experience coordinating work across multiple stakeholders
- Hands-on experience with observability tools, such as Kibana/ELK, Grafana, and Sentry; familiarity with PagerDuty is a strong plus
- SQL proficiency: ability to write and optimise queries using SELECT, JOIN, and GROUP BY
- Basic programming literacy: write simple scripts and work with HTTP and JSON
- Good practical understanding of web fundamentals and where failures typically occur
- Clear communication and structured thinking; able to operate with incomplete information and drive closure
- Confident written and reading proficiency in English for technical documentation
- Awareness of compliance requirements in fintech environments (PCI DSS, SOC 2, DORA)
Benefits
- Competitive salary and benefits package (depending on location)
- Real growth prospects
- Significant responsibility
- Ability to make an immediate impact from day one
- Enhance your expertise and shape the future of FinTech
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Leave & Accommodations Manager managing leave and accommodations for U.S. and Canada operations. Ensure compliance and optimize processes in HR solutions at S&P Global.
Contract Manager responsible for strategic sales planning and customer relationship management at Sysco. Building relationships across regions and managing complex contracts to drive profitable growth.
Remote Chef Manager responsible for food service management, staff oversight, and budget control at North Slope camp. Includes hands - on preparation and compliance with NMS policies.
Facilities Manager overseeing regions in commercial real estate. Leading teams to improve service delivery across on - site locations in Northborough and Worcester, MA.
General Manager managing a portfolio of industrial properties for JLL. Ensuring client satisfaction and achieving financial targets while leading property - specific strategic plans.
Manager overseeing the daily scheduling of ROI Specialists for MRO. Ensuring compliance with clinic policies and federal regulations in Cleveland, OH.
Store Manager driving a high - performance team and enhancing customer experience in a retail setting. Managing operations to meet sales and profitability goals while fostering a positive store environment.
Branch Manager leading operations at United Community and developing branch staff for sales success. Driving customer relationships and ensuring compliance with banking regulations.
Senior Manager of Data 360 leading enterprise data transformations and technical engagements for clients. Collaborating with customers to deploy and enhance Data 360 features and solutions.