Customer Success Associate at Prosperi responsible for customer technical support and satisfaction. Focusing on SharePoint and Project Online to enhance user experiences in a collaborative environment.
About the role
- Analyst in CRM tasked with managing campaigns and analyzing performance metrics at Vitrio agency. Focus on improving e-commerce sales through CRM strategies and data-driven insights.
Responsibilities
- Execute and monitor blast and segmented campaigns focused on performance and conversion;
- Run A/B tests and propose continuous improvements;
- Schedule and program campaigns in CRM platforms;
- Analyze results and prepare weekly performance and growth reports;
- Contribute ideas and insights to improve the e-commerce customer journey and outcomes.
Requirements
- Previous experience with CRM and use of platforms such as ActiveCampaign, Dito, RD Station, Insider, Salesforce Marketing Cloud or similar;
- Basic knowledge of GA4 and the main performance indicators (conversion rate, CTOR%, churn, average order value (AOV), among others);
- Analytical profile, with ease interpreting data and generating insights;
- Organized and proactive in day-to-day activities;
- Strategic thinking with a results focus;
- Good communication skills to interact with clients and internal teams.
Benefits
- Meal voucher (R$904.72/month);
- Medical insurance;
- TotalPass;
- Day off;
- Language classes (English or Spanish) with 50% discount;
- Home office allowance (R$60.00);
- Childcare allowance (R$576.00);
- Christmas voucher;
- Tenure-based bonus (service-time bonus);
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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