Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Executive role in Collections at ERP software provider, managing invoice follow-ups and cash forecasting tasks. Seeking candidates with AR experience, particularly in US markets.
Responsibilities
- Following up on outstanding invoices and working with clients to secure timely payments.
- Generating and merging of Ageing report.
- Analyzing the ageing ledger and identifying the collectable items.
- Setting self-targets for the amounts to be collected in a month/quarter.
- Following up with customers on overdue payment over e-mails and phone.
- Diligently uploading invoices on customer portals like Ariba, Tungsten IBM WOI etc.
- Initiating termination (Dunning) of the customer services in case of non-payment.
- Working closely to un-posted cash sitting in the bank.
- Clearing the un-applied cash posted on account by contacting customer and securing the Remittance advise.
- Cash forecasting, predicting the collectable cash in a month/quarter by analyzing the trend of the customer’s payment history and agreed credit terms.
- Credit Analysis of customer’s credit worthiness, analyzing the Financial Statements through different tools in order to fulfill the orders placed by the customer.
- Cash applications & DSO Calculations.
- Resolving customer queries.
- Raising Credit Memo’s in case of any adjustments or tax issues.
- Raising Debit Memo’s in case of closing any open credit.
- Processing refund requests by creating payment packet and sending to AP.
- Processing Performa invoices as in when requested.
- Working closely with Tax team to resolve US sales tax related issues.
- Updating contact details in database.
- Working on adhoc reports assigned by the management.
Requirements
- Overall experience of at least two-three years in AR Collections for US Customers.
- Working knowledge of Oracle NetSuite will be an added advantage.
- Good in oral and written communication skills.
Benefits
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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