Director of Workforce Analytics transforming workforce data into actionable insights for Healthfirst. Partnering with HR and finance to support strategic workforce planning and operational effectiveness.
About the role
- Director of Professional Services for Canadian SAP Business One team. Provide strategic direction and ensure delivery excellence for ERP implementations and customer success in a hybrid role.
Responsibilities
- Partner with regional General Managers to develop and execute Canadian delivery strategy
- Own and drive resolution of project and customer escalations
- Provide leadership, mentorship, and direction to the Canadian delivery team, ensuing team growth and delivery of high service standards
- Meet and exceed quarterly and annual professional services ARR and profitability targets
- Monitor and assess business performance by analyzing utilization, project delivery outcomes, and overall customer health, and present insights to the executive team for forecasting, decision-making, and strategic planning
- Collaborate with the sales organization to ensure accurate solution scoping and proposal development
- Oversee multiple complex SAP Business One program engagements, including resource planning and team allocation
- Build and maintain senior-level client relationships, ensuring alignment with Vision33’s customer success commitment and oversight of project scope, progress, and billing
Requirements
- Strong, dynamic leadership experience
- problem-solving, time management, organizational skills connected to world-class project delivery
- 10+ years’ experience in ERP Implementations for the SME market, preferably using SAP Business One, Dynamics GP, NetSuite, Navision, Solomon, Sage, and/or Epicor
- 10+ years’ experience in team management and leading complex projects in a Professional Services/Consulting environment
- 10+ years’ experience in service excellence, customer engagement, and escalation management
- Ability to regularly travel across Canada to our Regional Offices and customer sites as required
- University Degree or equivalent in Business (Accounting), Computer Science (Information Systems), Engineering or a related discipline from a recognized post-secondary institution.
Benefits
- paid vacation and leaves
- retirement plan
- health and wellness programs
- training and development
- various other employee benefits and perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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