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VI
Hybrid Director, Customer Quality – Worldwide MOSFETs
Posted 2 hours ago
About the role
- Director of Customer Quality overseeing global strategies for MOSFET products at Vishay. Building relationships, leading initiatives, and ensuring quality standards across product lifecycle.
Responsibilities
- Serve as the global executive owner for MOSFET customer quality, acting as the primary escalation point for strategic customers.
- Build trusted relationships with customers’ quality, reliability, and engineering leadership.
- Lead customer audits, executive quality reviews, and performance governance forums.
- Own global PPAP strategy, execution, and governance for MOSFET products across automotive and high-reliability markets.
- Ensure on-time, first-pass PPAP approvals for new product introductions, technology migrations, fab transfers, and process changes.
- Define PPAP requirements, evidence standards, and approval workflows aligned with IATF 16949 and customer-specific requirements.
- Lead risk assessments, control plans, and readiness reviews to prevent late-stage quality issues and launch delays.
- Own end-to-end customer issue resolution (8D, RCCA, CAPA), including field returns, reliability incidents, and quality excursions.
- Drive cross-functional containment, root cause analysis, and corrective/preventive actions with clear accountability.
- Ensure timely, accurate, and customer-ready communication throughout issue resolution cycles.
- Establish and deploy global customer quality standards, metrics, and best practices for MOSFET products.
- Drive systemic improvements to reduce customer complaints, RMAs, quality escapes, and cost of poor quality (COPQ).
- Champion preventive quality methodologies including DFMEA, PFMEA, control plans, SPC, and design-for-reliability.
- Partner with R&D and Product Marketing to incorporate customer and field feedback into design and roadmap decisions.
- Collaborate with internal manufacturing sites, foundries, and OSAT partners to ensure robust process control and PPAP alignment.
- Ensure supplier quality issues are addressed with urgency, rigor, and sustainable corrective actions.
- Lead and develop a global customer quality organization, including regional quality managers and engineers.
- Set clear priorities, performance goals, and accountability across regions and product lines.
- Build a high-engagement, customer-centric quality culture focused on prevention and continuous improvement.
- Define and track KPIs such as customer PPM, PPAP on-time approval, RMA trends, response time, audit performance, and COPQ.
- Provide regular executive-level updates on customer quality health, risks, PPAP status, and improvement initiatives.
- Support business reviews and contribute to product lifecycle, change management, and risk mitigation decisions.
Requirements
- Bachelor’s degree in Electrical Engineering, Materials Science, Mechanical Engineering, or related field
- 12+ years of experience in semiconductor quality, reliability, or manufacturing, including customer-facing roles
- 5+ years of people leadership experience at manager or director level
- Strong technical understanding of MOSFET devices, power semiconductor manufacturing, and reliability mechanisms
- Demonstrated expertise in PPAP, APQP, IATF 16949, and customer-specific automotive requirements
- Proven experience leading customer issue resolution using 8D, RCCA, and CAPA methodologies
- Experience working with global manufacturing sites and external foundry/OSAT partners
- Excellent executive communication and customer engagement skills
- Preferred Master’s degree or MBA
- Experience supporting automotive, industrial, or other high-reliability markets
- Six Sigma Black Belt or equivalent quality certification
- Experience leading worldwide or matrixed organizations
Benefits
- Health care coverage
- Financial support programs
- Resources designed to help achieve personal and professional goals
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