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About the role
- Senior Director leading Customer Success Business Performance function at Salesforce. Partnering with senior leaders to drive strategic initiatives for long-term growth and success.
Responsibilities
- Lead a team of high-performing individuals, including both ICs and People Leaders (PLs), responsible for deep strategy formulation, advanced analytics, and insights generation across the Customer Success Group.
- Partner with cross-functional executive leadership across Customer Success and Salesforce to define and deliver strategic projects that enable the business to execute its highest priority, multi-year initiatives.
- Leverage advanced data and analytical frameworks to conduct in-depth analyses across all areas of the business (e.g. customer segments / regions / product lines) to develop a comprehensive understanding of key value drivers, identifying major improvement areas and opportunities.
- Act as the primary strategic thought partner to various members of the CSG Leadership team, helping to define and solidify the global post-sales strategy across Salesforce.
- Serve as the essential connection across cross-functional teams in region and globally (including Customer Success, Sales, Product, Marketing, Support, and other internal groups, etc.), and facilitate collaboration towards achieving common enterprise-level goals and outcomes.
Requirements
- 10+ years of work experience at a top-tier management consulting firm, investment bank, private equity firm, and/or Strategy & Ops leadership role at a technology company.
- BA/BS degree.
- Executive experience leading large, cross-functional teams through complex, global change management programs.
- Ability to articulately present, influence, and debate recommendations at the C-suite and Board level.
- Deep experience with enterprise software or SaaS Go-To-Market (GTM) strategy and execution; preferably in a Senior Sales Strategy role.
- Exceptional communication and analytical skills with the ability to distill complex thoughts and multi-phase strategies into simple, actionable, executive-level recommendations.
- Familiarity with SQL and Salesforce reporting platforms.
- High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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