Director of IT Service Management leading service management capabilities in a Canadian tech company. Focused on enhancing IT service delivery and building a scalable support organization.
About the role
- Technical Director overseeing technical strategies and team collaboration at Virtuos. Leading game development projects with a focus on quality and performance in a hybrid environment.
Responsibilities
- Serve as a technical liaison between the studio and clients. Address technical inquiries, provide solutions to client challenges, and ensure that the technical aspects of the project meet client expectations;
- Develop and implement technical strategies and solutions for complex projects, ensuring optimal performance, scalability, and cost-efficiency;
- Oversee the technical team, including software engineers, technical artists, and other specialists. Provide mentorship, guidance, and performance feedback, while fostering a collaborative work environment;
- Establish the development strategy and the staff plan for the entrusted project proposals and work on proposals to acquire new projects;
- Create and maintain technical documentation, including system designs, technical specifications, and project reports. Communicate technical progress and risks to stakeholders and upper management;
- Research cutting-edge technologies for application within the games industry;
- Report project risks on time, propose mitigations, and escalate risks when needed.
Requirements
- At least 7 years of programming experience, with **a minimum of 3 years of leadership experience in the games industry;**
- Have taken part in at least one of the releases of an AA/AAA game at a significant position in the development team;
- Advanced understanding of C++ and knowledge of other programming languages like C#, Objective-C, LUA, Unreal Script, or Python;
- Strong experience with modern game engines (Unity, Unreal Engine);
- Solid understanding of software architecture, design patterns, and OOP;
- Hands-on experience with various game platforms: PC, console;
- Strong leadership and strategic thinking, high level of ownership and initiative;
- Project and people management skills, strong communication skills;
- Bachelor's degree in IT, computer science, or related fields;
- **At least B2 English level;**
- Background in outsourcing or service-based projects will be a plus.
Benefits
- Medical insurance
- Support for employees during blackouts to ensure uninterrupted work both in the office and remotely for employees outside the Kyiv region
- The possibility of remote work and flexible schedule on corporate equipment
- Opportunities to engage in corporate social responsibility (CSR) projects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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