IT Administrator managing software teams responsible for software rollouts and server administration. Collaborating on IT security and workflow optimization for Liebherr's digital solutions.
About the role
- IT Support Mitarbeiter providing first level technical support for clients in Sindelfingen. Working on problem analysis, solutions, and customer support in a software environment.
Responsibilities
- Handling customer inquiries via phone, email and the ticketing system
- Analyzing and reproducing reported software issues
- Communicating with product management, development and related departments
- Developing solutions and supporting customers with technical and functional questions
- Documenting support cases and resolutions in the ticketing system
- Contributing to the continuous improvement of support processes and product quality
- Participating in product tests or feedback sessions to help develop the software further
Requirements
- Completed vocational training in the IT field (e.g., Fachinformatiker, IT systems management clerk) or a comparable qualification is an advantage
- Experience in customer support or technical support, ideally in a software environment
- Technical understanding of software architectures and IT infrastructures
- Strong communication skills, empathy and a customer-service orientation
- Team player with a willingness to collaborate across departments
- Good German language skills, both written and spoken; English skills are a plus
Benefits
- Participation in the company’s employee share program, including subsidies for free shares and support for company pension plans
- Flexible working time models (e.g., part-time, flextime, trust-based working hours, …) and the option to work remotely
- Access to an external employee counseling platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with personal or professional issues, …)
- Health prevention measures and fitness offerings, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path
- Shopping discounts with over 700 well-known providers and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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