IT Administrator managing software teams responsible for software rollouts and server administration. Collaborating on IT security and workflow optimization for Liebherr's digital solutions.
About the role
- IT Support Specialist providing user assistance and helpdesk support within GMM Pfaudler US Inc. Primarily responsible for resolving hardware and software issues while maintaining network devices.
Responsibilities
- Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues
- Provide user support for Microsoft Office 365
- Provide user support to shared network resources
- Assist with individual software installation & setup
- Maintain user onboarding and separation processes for account maintenance
- Work within the Helpdesk ticket system to address and correct hardware & software break/fix events
- Maintain PC assets for performance, security, stability and software updates
- Track all PC assets via internal tracking application
- Maintain operation of networked and individual printing devices including supplies and repair via external services
- Manage print server functionality
- Provide user support to shared network devices
- Where applicable, provide mobile device support for smart phones & tablets
- Assist users with setup and operation of devices
Requirements
- IT related degree or job experience with professional certification preferred
- Minimum 5 years full-time with manufacturing or IT services organization preferred
- Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism
Benefits
- Medical, Dental, Vision, Life Insurance and Disability coverage
- 401(k) Plan with employer match and safe harbor contribution
- Vacation
- Holidays
- Tuition Reimbursement
- Professional development opportunities
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