Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- Tech support specialist providing IT assistance via phone, email, and chat. Supporting users with various IT issues in a collaborative team environment.
Responsibilities
- Technical support to users via phone, web, e-mail and chat.
- Remote IT support, focusing on quality of service and resolution of incidents and requests.
- Work in accordance with the knowledge base, rules, procedures and management guidance.
- Log and report anomalies to supervision.
- Contribute to the continuous improvement of the knowledge base.
- Participate in training, onboarding and support for the integration of new employees.
- Support operational analyses, action plans and service improvements.
- Work as part of a team with a focus on results and service levels.
- Occasional responsibility for routing and handing over tickets.
Requirements
- High school diploma with a technical course in Information Technology or Telecommunications (SISTEC or Diário Oficial) or university degree completed in Information Technology or similar areas.
- Desirable knowledge in:
- Hardware maintenance (desktops and laptops);
- Data and voice networks;
- Microsoft environments and network devices.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the Dental Assistance plan with payroll deduction.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Agreements for discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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