IT Administrator managing software teams responsible for software rollouts and server administration. Collaborating on IT security and workflow optimization for Liebherr's digital solutions.
About the role
- 1st Level Support Specialist in IT handling customer inquiries and providing solutions for digital processes. A role focused on improving customer efficiency in waste management solutions.
Responsibilities
- Handling customer inquiries via telephone, email and the ticketing system
- Analyzing and reproducing reported issues in the software
- Communicating with product management, development and other related departments
- Developing solutions and assisting customers with technical and domain-related questions
- Documenting support cases and solutions in the ticketing system
- Contributing to the continuous improvement of support processes and product quality
- Participating in product tests or feedback sessions to help advance the software
Requirements
- Completed vocational training in the IT field (e.g., Fachinformatiker, IT-Systemkaufmann/-frau) or a comparable qualification is an advantage
- Experience in customer support or technical support, ideally in a software environment
- Technical understanding of software architectures and IT infrastructures
- Strong communication skills, empathy and a service-oriented attitude
- Team player with a willingness to cooperate across departments
- Good German language skills, both written and spoken; English skills are a plus
Benefits
- Participation in the company’s share program, including subsidised free shares and support for the company pension scheme
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, etc.) and the option for mobile/remote work
- Access to an external employee assistance platform for life’s challenges (e.g., advice for caregiving relatives, childcare options, support for private or work-related issues, etc.)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual specialist and leadership career
- Shopping discounts with over 700 well-known providers and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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