Structural BIM/Revit Technician at Freese and Nichols translating engineering design into construction documents. Collaborating with engineers on complex infrastructure projects, ensuring high - quality Revit models.
About the role
- Technical support representative assisting users via phone, web, and chat. Collaborating to resolve incidents and improving service quality in a digital transformation company.
Responsibilities
- Provide technical user support via phone, web, e-mail and chat.
- Deliver remote IT support, focusing on quality service and on resolving incidents and requests.
- Operate according to the knowledge base, standards, procedures and management guidance.
- Record and report anomalies to supervision.
- Contribute to the continuous improvement of the knowledge base.
- Participate in training, onboarding and support for integrating new employees.
- Support operational analyses, action plans and service improvement initiatives.
- Work as part of a team with a focus on results and service levels.
- Occasionally handle routing and escalation/forwarding of tickets.
Requirements
- High school diploma with a technical course in Information Technology or Telecommunications (SISTEC or Official Gazette), or a university degree in Information Technology or a related field.
- Desired knowledge in:
- Hardware maintenance (desktops and laptops);
- Data and voice networks;
- Microsoft environments and network devices.
Benefits
- Company-subsidized health plan for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the dental assistance plan with payroll deduction.
- Meal allowance or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program that provides confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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