IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- Technical Support Analyst assisting clients in using agricultural technology solutions. Responsible for clarifying inquiries and providing effective assistance.
Responsibilities
- Receive client requests, clarify questions about the system, and guide users on its use and the appropriate workflow to meet specific needs.
- Log support interactions and resolutions in the work platform, ensuring organization and transparency in the process.
- Stay up to date on system features and operational procedures through study, training, and meetings. Collaborate with the team to resolve issues and share knowledge.
- Manage time to meet support SLAs and organize assigned requests, identifying potential problems and proposing preventive solutions.
- Protect the confidentiality of client information and preserve the company’s image in all interactions.
Requirements
- Higher education completed, in progress, or currently enrolled.
- Strong verbal and written communication skills, with a focus on problem solving.
- Ability to work in a team, demonstrating empathy and an interest in interacting with people.
- Energetic, proactive, and engaged profile, willing to learn, innovate, and face challenges.
- Innovative mindset with outside-the-box thinking to pursue creative solutions.
- Commitment to quality customer service, ensuring effective clarification of inquiries.
- Team-oriented attitude and willingness to support colleagues, pursuing continuous learning and professional growth.
- Availability to work on-site in Pato Branco.
Benefits
- Meal or food allowance — you choose!
- Transportation allowance
- Home office allowance (where applicable)
- Postgraduate tuition support + partnerships with Unidep and Unimater (exclusive discounts)
- Support for external courses and language classes
- Access to the Alura and Voors platforms
- Structured feedback and an Individual Development Plan (IDP)
- Mentorship program with specialists
- Life insurance
- Health insurance with copayment
- Dental plan
- Psychotherapy coverage
- Incentives for sports activities
- Referral bonus — refer talent and be rewarded!
- Technical and behavioral development events
- Partnerships with various businesses for exclusive discounts
- Day off on your birthday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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