Hybrid Senior Manager, MCS Strategic Initiatives

at Vervent

• Job title: Senior Manager, MCS Strategic Initiatives
• Job type: Full Time
• Experience level: Senior
• Salary: $101,250 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sioux Falls, United States

About the role

• Senior Manager focused on driving MCS strategic goals and enhancing client satisfaction by collaborating with internal teams. Leading initiatives to improve client onboarding and operational excellence.

Responsibilities

• Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients.
• Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements.
• Define MCS standard product offerings to more easily replicate onboardings.
• Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings.
• Identify gaps and stresses in internal processes that could benefit from improvement efforts.
• Analyze gap between client program objectives/needs and MCS’ ability to deliver adequate services.
• Identify solutions to process gaps and act on improvement.
• Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams.
• Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation.
• Cultivate and maintain relationships with internal service providers and vendor partners.
• Facilitate relationships between internal stakeholders, clients and vendor partners.
• Define and review performance metrics (KPI’s, SLA’s and OLA’s,) service levels, and client reporting that address such metrics.
• Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.

Requirements

• 5+ years of practical experience in Payments in one or a combination of the following functions: Product/Marketing, Operations, IT, System of Record, or Risk
• 5+ years experience in project management
• Strong understanding of credit card life cycle sub-processes
• Strong negotiation and communication skills
• Broad understanding of technology delivery (design, product management, testing) and project management/agile methodology
• Demonstrated financial, analytical, and decision-making skills
• Experience using data and metrics to drive improvements and positive business outcomes
• Demonstrated ability to develop strong working relationships with internal and external stakeholders
• Track record of operational excellence with ability to manage multiple engagements simultaneously
• Ability to organize, prioritize, and focus on critical details
• Must be a self-starter who takes ownership, sets clear direction with teams, and deals well with ambiguity and last-minute changes, demonstrating resourcefulness in resolving issues
• Strong problem-solving skills with the initiative to work around restrictions and obstacles.
• Superior skills and experience in motivating and managing project teams without direct authority
• Ability to work autonomously and as part of a team
• Occasional travel (10%) to clients/other offices as needed to collaborate and facilitate projects