Senior Strategy Manager leading market expansion and partner ecosystems in global health solutions. Navigating strategic market intelligence and ecosystem building for TELUS Health.
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Hybrid Fraud Analytics and Innovation Leader – Alert Prioritization Analytics
Posted last month
About the role
- Fraud Analytics and Innovation Leader at Bank of America driving strategic analysis and optimizing operational performance. Managing employees to leverage analytics for fraud alert prioritization and customer trust.
Responsibilities
- Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
- Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
- Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
- Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
- Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
- Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
- Lead large scale initiatives to optimize fraud alert reviews, customer treatment strategies, and operational efficiencies across digital channels
- Translate complex analytics into clear strategies and compelling business cases (cost/benefit analysis, ROI) to support prioritization and investment decisions
- Provide analytical guidance/expertise on multi-million dollar investment decisions
- Perform advanced analysis of fraud trends, portfolio performance, and operational metrics across consumer, small business, and commercial portfolios using SAS, SQL, and other analytical tools
- Champion the cutting edge introduction of AI driven analytical tools and capabilities to enhance fraud detection, alert prioritization, and customer treatment optimization
- Establish strong governance, structure, and delivery cadence to keep initiatives moving and stakeholders aligned across Technology, Product, and Operations
- Communicate insights, recommendations, and progress confidently and effectively to senior leadership
Requirements
- 2+ years of strong technical expertise in SAS and SQL, with the ability to leverage data to drive actionable insights and strategic decisions
- 4+ years of Project Management experience, managing formal projects (relevant project management/change management work experience)
- Demonstrated strategic thinking capability, with a proven track record of breaking down complex problems and translating them into clear, executable strategies and action plans
- Experience conducting portfolio analysis and segmentation development to identify risk trends, performance opportunities, and optimization strategies
- Strong technical acumen to understand end to end data and process flows, particularly as they relate to decision engines, alerting strategies, and operational efficiency
- Proven ability to work effectively across functions and organizational levels to influence outcomes and drive results in a matrixed environment
- Exceptional communication and influence skills, with the ability to operate both deep “in the details” and at the executive level, clearly articulating insights, tradeoffs, and recommendations
- Strong proficiency with Microsoft Excel, PowerPoint, and related tools, with the ability to synthesize complex analysis into executive ready materials.
Benefits
- Discretionary incentive eligible
- Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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