Hybrid Fraud Analytics and Innovation Leader – Alert Prioritization Analytics

at Bank of America

• Job title: Fraud Analytics and Innovation Leader – Alert Prioritization Analytics
• Job type: Full Time
• Experience level: Senior
• Salary: $160,000 - $179,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Dallas, United States

About the role

• Fraud Analytics and Innovation Leader at Bank of America driving strategic analysis and optimizing operational performance. Managing employees to leverage analytics for fraud alert prioritization and customer trust.

Responsibilities

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Lead large scale initiatives to optimize fraud alert reviews, customer treatment strategies, and operational efficiencies across digital channels
• Translate complex analytics into clear strategies and compelling business cases (cost/benefit analysis, ROI) to support prioritization and investment decisions
• Provide analytical guidance/expertise on multi-million dollar investment decisions
• Perform advanced analysis of fraud trends, portfolio performance, and operational metrics across consumer, small business, and commercial portfolios using SAS, SQL, and other analytical tools
• Champion the cutting edge introduction of AI driven analytical tools and capabilities to enhance fraud detection, alert prioritization, and customer treatment optimization
• Establish strong governance, structure, and delivery cadence to keep initiatives moving and stakeholders aligned across Technology, Product, and Operations
• Communicate insights, recommendations, and progress confidently and effectively to senior leadership

Requirements

• 2+ years of strong technical expertise in SAS and SQL, with the ability to leverage data to drive actionable insights and strategic decisions
• 4+ years of Project Management experience, managing formal projects (relevant project management/change management work experience)
• Demonstrated strategic thinking capability, with a proven track record of breaking down complex problems and translating them into clear, executable strategies and action plans
• Experience conducting portfolio analysis and segmentation development to identify risk trends, performance opportunities, and optimization strategies
• Strong technical acumen to understand end to end data and process flows, particularly as they relate to decision engines, alerting strategies, and operational efficiency
• Proven ability to work effectively across functions and organizational levels to influence outcomes and drive results in a matrixed environment
• Exceptional communication and influence skills, with the ability to operate both deep “in the details” and at the executive level, clearly articulating insights, tradeoffs, and recommendations
• Strong proficiency with Microsoft Excel, PowerPoint, and related tools, with the ability to synthesize complex analysis into executive ready materials.

Benefits

• Discretionary incentive eligible
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.