Contact Center Specialist leveraging customer service skills to assist clients and advisors in a financial planning company. Engaging in multiple service areas while supporting professional development through licensing training.
About the role
- Senior Solutions Architect leading evolution and support of digital and voice service architectures. Focused on omnichannel experience, integration, and conversational automation with agile squads.
Responsibilities
- Lead the evolution and support of digital and voice contact architectures
- Focus on omnichannel experience, channel integration and conversational automation
- Responsible for turning Enterprise Architecture guidelines and strategic roadmaps into scalable, integrated and governable technical solutions
- Work consultatively with agile squads from discovery through implementation
Requirements
- Proven experience as a Solutions Architect
- Experience with microservices architecture and event-driven design
- Experience with REST APIs, Webhooks and messaging
- Architectural modeling using the C4 Model
- Experience with digital engagement platforms or CCaaS (e.g., Genesys, NICE, Amazon Connect)
- Hands-on cloud experience
- Knowledge of security (OAuth, JWT, SSO)
- Experience working with agile squads and product discovery
- Bachelor's degree in IT, Engineering or related fields
- English proficiency preferred
Benefits
- Hybrid (1–2 days per week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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