Call Center Agent handling Swiss customer inquiries via phone and written communication. Fulfilling customer expectations and providing solutions to inquiries with excellent communication skills.
About the role
- Senior Solutions Architect leading evolution and support of digital and voice service architectures. Focused on omnichannel experience, integration, and conversational automation with agile squads.
Responsibilities
- Lead the evolution and support of digital and voice contact architectures
- Focus on omnichannel experience, channel integration and conversational automation
- Responsible for turning Enterprise Architecture guidelines and strategic roadmaps into scalable, integrated and governable technical solutions
- Work consultatively with agile squads from discovery through implementation
Requirements
- Proven experience as a Solutions Architect
- Experience with microservices architecture and event-driven design
- Experience with REST APIs, Webhooks and messaging
- Architectural modeling using the C4 Model
- Experience with digital engagement platforms or CCaaS (e.g., Genesys, NICE, Amazon Connect)
- Hands-on cloud experience
- Knowledge of security (OAuth, JWT, SSO)
- Experience working with agile squads and product discovery
- Bachelor's degree in IT, Engineering or related fields
- English proficiency preferred
Benefits
- Hybrid (1–2 days per week)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Community & Event Assistant supporting community event preparations and administrative tasks for a growing German company in Pristina. Focused on communication and data management in a hybrid work setting.
HRA Call Center Agent conducting health risk assessments over the phone for Independent Living Systems. Collecting medical history and providing guidance on preventative care measures.
Jefe de Contact Center en Tenpo, transformando la experiencia del cliente a través de la excelencia operacional. Liderando la gestión de operaciones y mejora continua en un entorno dinámico.
Motor Vehicle Call Center Agent III providing customer service for DMV inquiries in Vermont. Handling questions and issues related to titles, registrations, and driver licenses via phone and electronically.
Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
Contact Center Representative servicing customers through multiple communication platforms for Ancora brands. Responsibilities include handling inquiries and meeting service expectations.
Campaign manager for operational CRM at a leading insurance company. Responsibilities include planning call center campaigns and analyzing customer databases.
Team Lead responsible for managing Customer Solutions Agents at Owens Corning. Ensuring great customer service and collaboration with sales and product teams.
Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.