Contact Center Rep II supporting customers with banking inquiries at TD. Focused on delivering exceptional service and resolving account issues.
About the role
- Contact Centre Representative at TD assisting customers with inquiries and providing solutions. Delivering excellent service during flexible working hours to all clients.
Responsibilities
- assist in-bound callers with account inquiries
- resolve issues by providing advice
- deliver legendary customer service
- achieve performance objectives
- participate in ongoing training and coaching support
Requirements
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility and a positive attitude
- Integrity when managing sensitive customer information
Benefits
- career development
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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