Hybrid Senior Operations Analyst

Posted 6 days ago

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About the role

  • Senior Operations Analyst for a fintech company overseeing internal policies and client onboarding. Focus on risk management processes and internal policy compliance within operations team.

Responsibilities

  • Engage directly with clients to ensure completion of the third-party onboarding processes
  • Maintain company policy inventory and oversee periodic reviews
  • Deliver weekly and monthly management level reporting of customer metrics
  • Own SLA reporting for client accounts ensuring alignment with contractual expectations
  • Partner with management to establish governance around internal controls and key initiatives
  • Assist with Finance operations by calculating invoices and ensuring data accuracy
  • Assist in the preparation of board level and other ad-hoc reports

Requirements

  • BA/BS in Operations Management, Business Administration, or related field
  • 3-5 years of experience in risk management, operations or project management roles
  • Advanced skills in Microsoft PowerPoint and Excel
  • Ability to multi-task and manage multiple projects simultaneously
  • Customer focused with excellent interpersonal skills
  • Ability to work well with diverse groups in a collaborative team
  • Clear understanding of operational risk and gap identification
  • Outstanding verbal and written communication skills

Benefits

  • Equal Opportunity Employer

Job title

Senior Operations Analyst

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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