Operations Manager at Design Offices coordinating events and managing customer service in Cologne. Ensuring operational excellence and providing top - notch hospitality experiences.
About the role
- Senior Operations Analyst for a fintech company overseeing internal policies and client onboarding. Focus on risk management processes and internal policy compliance within operations team.
Responsibilities
- Engage directly with clients to ensure completion of the third-party onboarding processes
- Maintain company policy inventory and oversee periodic reviews
- Deliver weekly and monthly management level reporting of customer metrics
- Own SLA reporting for client accounts ensuring alignment with contractual expectations
- Partner with management to establish governance around internal controls and key initiatives
- Assist with Finance operations by calculating invoices and ensuring data accuracy
- Assist in the preparation of board level and other ad-hoc reports
Requirements
- BA/BS in Operations Management, Business Administration, or related field
- 3-5 years of experience in risk management, operations or project management roles
- Advanced skills in Microsoft PowerPoint and Excel
- Ability to multi-task and manage multiple projects simultaneously
- Customer focused with excellent interpersonal skills
- Ability to work well with diverse groups in a collaborative team
- Clear understanding of operational risk and gap identification
- Outstanding verbal and written communication skills
Benefits
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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