Senior Operations Analyst for a fintech company overseeing internal policies and client onboarding. Focus on risk management processes and internal policy compliance within operations team.
Responsibilities
Engage directly with clients to ensure completion of the third-party onboarding processes
Maintain company policy inventory and oversee periodic reviews
Deliver weekly and monthly management level reporting of customer metrics
Own SLA reporting for client accounts ensuring alignment with contractual expectations
Partner with management to establish governance around internal controls and key initiatives
Assist with Finance operations by calculating invoices and ensuring data accuracy
Assist in the preparation of board level and other ad-hoc reports
Requirements
BA/BS in Operations Management, Business Administration, or related field
3-5 years of experience in risk management, operations or project management roles
Advanced skills in Microsoft PowerPoint and Excel
Ability to multi-task and manage multiple projects simultaneously
Customer focused with excellent interpersonal skills
Ability to work well with diverse groups in a collaborative team
Clear understanding of operational risk and gap identification
Outstanding verbal and written communication skills
Supporting the implementation of revenue strategy as a working student in Sales Operations. Collaborating closely with Marketing and Sales teams in an international B2B environment.
Director of Operations at Sydney Trains providing strategic leadership and ensuring effective service delivery. Leading teams across operational services with a focus on customer experience and safety standards.
Road Freight Operations Coordinator assisting team operations at Transport for NSW. Maintaining records, managing inbox tasks, and preparing correspondence with relevant stakeholders.
Support sales teams and auction operations using Dynamics 365 while working at BidX1 in Dublin. Administrative duties involve client interactions, system updates, and property management.
Operations Coordinator responsible for scheduling MDT workload and administrative support at utility firm. Collaborating with operations staff and generating reports for efficient service management.
Administrative Support Worker at Aramark performing clerical and administrative tasks related to food service management. Responsible for supporting unit management with various office functions.
Project Operations Support Coordinator at AVL ensuring effective project lifecycle management. Responsible for data - driven processes, tool management, and administrative support for project teams.
Transport Operations Specialist managing international logistics and transport flows at Karo Healthcare. Planning and executing shipments across global air, ocean, and road channels.