Senior Operations Analyst for a fintech company overseeing internal policies and client onboarding. Focus on risk management processes and internal policy compliance within operations team.
Responsibilities
Engage directly with clients to ensure completion of the third-party onboarding processes
Maintain company policy inventory and oversee periodic reviews
Deliver weekly and monthly management level reporting of customer metrics
Own SLA reporting for client accounts ensuring alignment with contractual expectations
Partner with management to establish governance around internal controls and key initiatives
Assist with Finance operations by calculating invoices and ensuring data accuracy
Assist in the preparation of board level and other ad-hoc reports
Requirements
BA/BS in Operations Management, Business Administration, or related field
3-5 years of experience in risk management, operations or project management roles
Advanced skills in Microsoft PowerPoint and Excel
Ability to multi-task and manage multiple projects simultaneously
Customer focused with excellent interpersonal skills
Ability to work well with diverse groups in a collaborative team
Clear understanding of operational risk and gap identification
Outstanding verbal and written communication skills
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